Romance scams

Spot the fraud, react in the right order, and know exactly where to report it.

Illustration: Romance scams

How a romance scam works

Romance fraud is among the most widespread online scams, and it does not target the naive: it exploits a universal need for attention and connection. The script barely varies.

  1. A flattering first approach, usually from a very attractive profile, often younger, who messages first.
  2. A very fast escalation: daily messages, declarations of love, plans for a shared future within a fortnight.
  3. Permanent obstacles to meeting or appearing on video: serving overseas, working on an oil rig, a doctor on a humanitarian mission.
  4. The request for money, which always comes: a plane ticket, customs fees, a relative's hospital bill, releasing an inheritance, a crypto "investment".

The rule that admits no exception

Never send money to someone you met online and have never met in person — whatever the urgency, however long the relationship, however real the feelings. No legitimate reason requires a transfer to a stranger.

The warning signs

Reporting: the first six hours decide everything

Treat a scam like a bleed: the order of actions matters more than getting each one perfect. Do these in sequence, without waiting until you are sure it really was fraud.

  1. Call your bank before anything else. Not your branch adviser — the fraud line, which is staffed around the clock. Ask explicitly for a recall on a transfer, a block on a card, or a freeze on the account if your credentials were shared. Some banks let the customer freeze the account instantly from the app.
  2. Block the payment method. Many countries have a single card-blocking number covering every issuer, reachable at any hour. Find yours before you need it.
  3. Preserve the evidence, and only then block the person. Export the conversation, screenshot the profile, note the exact username, the wallet address or account number, the transfer references, the phone numbers. A deleted profile is an empty file.
  4. Report on the platform. Every serious site has a report button. That is what closes the account and protects the next person, who is already being approached.
  5. Report to the national body. Most countries have a dedicated scam or cybercrime reporting channel, separate from the police, usually accessible without leaving home. Some can freeze the funds at the receiving bank if you report within the hour.
  6. File a police report. Even if the scammer is abroad, even if you think it is pointless: the reference number is required for bank, insurance and tax purposes, and the same accounts recur across victims.

The payment method decides your odds

Credit cardThe strongest protection. An unauthorised transaction generally has to be refunded, and a dispute usually remains possible for months under the card scheme rules.
Bank transferRecoverable only in the first hours, through a recall. After that, almost never — except where a mandatory reimbursement scheme exists.
Mobile moneyA reversal is sometimes possible at the provider while the recipient has not withdrawn the funds. A matter of minutes.
International cash transferCollected over a counter, therefore untraceable. Cancellable only before collection.
Gift cardsContact the issuer immediately: if the code is unspent, a block is sometimes possible.
CryptocurrencyUnrecoverable. Which is precisely why you were asked for it.

The second scam

In the weeks that follow you will probably be contacted by a "fund recovery service", a fake lawyer or a fake investigator offering to retrieve your money for a fee. These are, almost without exception, the same networks returning to the same victim. No legitimate authority charges a fee to return stolen funds.

Sextortion

A sharply rising variant: after a few exchanges, the person suggests an intimate video call, records it, then threatens to send it to your contacts unless you pay. The right response is five actions: do not pay — blackmail never stops after a first payment — stop all contact, preserve the evidence, lock down your social media privacy to cut off access to your contact list, and report. Free services exist that can prevent an intimate image from being reshared without you ever sending it to anyone.

Protecting your data

Do not slide into blanket suspicion

Scammers are a loud minority: the overwhelming majority of people on dating sites are genuine. A few simple rules remove most of the risk without turning every conversation into an interrogation.

Also in this section

The law country by country

The legal framework, the procedure, the time limits and the costs differ from one country to another. Each country below has a detailed page: governing texts, key facts, the actual procedure, costs, where to go and the traps to avoid.

Select a country to open its detailed page.

European framework

European Union

Two instruments help victims: the one banning misleading commercial practices, and the one obliging the bank to refund an unauthorised transaction.

Britain and Ireland

United Kingdom

Mandatory reimbursement for authorised push payment fraud since October 2024 — the strongest consumer protection anywhere.

Ireland

Reporting through the Garda economic crime bureau, and a fraud-specific route through the financial ombudsman.

North America

United States

Two federal reporting routes, and recovery that depends almost entirely on which payment rail was used.

Canada

A national anti-fraud centre that collects reports, and reimbursement that depends on the account agreement.

Australia and New Zealand

Australia

A national anti-scam centre, and a statutory framework placing duties on banks, telecoms and platforms.

New Zealand

A national cyber security agency that takes reports, and a banking code that shares responsibility.

South Asia

India

A national helpline with a genuine golden hour: report within minutes and the transfer can be frozen.

Pakistan

A federal cybercrime agency with a complaint portal, and limited prospects of recovery.

South-East and East Asia

Singapore

A single national scam portal with a 24-hour helpline, and a framework splitting losses between banks and telecoms.

Malaysia

A national scam response centre reachable by a short helpline number, and a police commercial crime unit.

Philippines

An anti-financial account scamming law that allows accounts to be frozen, and several reporting routes.

Hong Kong

A police anti-deception coordination centre with a 24-hour hotline, and a public scam-checking tool.

Africa

South Africa

Police reporting, a fraud prevention service that protects your identity, and a banking ombudsman.

Nigeria

A financial crimes commission with reporting channels, and a police cybercrime centre.

Kenya

A police cybercrime unit, and mobile money reversal that works only in the first minutes.

Ghana

A cyber security authority with a dedicated reporting line, and a central bank complaints route.

Uganda

A police cybercrime unit, and mobile money blocking as the only fast route.

Zambia

A cyber security agency with an incident response team, and police cybercrime investigation.

The Caribbean

Jamaica

A police cybercrime unit, and consumer protection for related disputes.

Trinidad and Tobago

A police cybercrime unit and a national incident response team.

This topic is also covered for French-speaking countries · German-speaking countries · Spanish-speaking countries · Italy and Italian-speaking Switzerland · Portuguese-speaking countries · the Netherlands, Flanders and Suriname.

Further reading

Links to official or reference sources. They open in a new tab.

Page checked in September 2026. The instruments cited can change: if in doubt, confirm with the official source given.

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