The news in brief
The NCC reports court and tribunal outcomes concerning consumer suppliers.
The National Consumer Commission has reported recent outcomes before the High Court and the National Consumer Tribunal involving ten suppliers (NCC, 26 October 2026). The matters range from defective vehicles and cancelled travel to product information and failures to provide sales records.
Several cases involve repeated vehicle faults and repairs that did not work. Others deal with contractual terms that tried to limit consumers’ statutory rights. The NCC also describes a travel-refund settlement and decisions on sales records and goods offered for sale (NCC account of the decisions). Each is a separate dispute with its own evidence and remedies; together they do not create a new rule requiring a refund after every purchase.
If an item is defective, keep two things apart: the right to goods that meet legal quality standards, and a change-of-mind return. The Consumer Protection Act provides remedies where those standards are not met, subject to its conditions (Consumer Protection Act, sections 55–56). Keep the invoice, a description of the defect, the repair history and your correspondence, so that you can explain which remedy you are seeking.
A regulator’s summary helps identify the issues, but it does not replace the order made in an individual case, and the outcomes reported here do not mean that an unrelated complaint will succeed. If you need help, the NCC’s consumer-group information distinguishes applications for accreditation from accredited status; check the scope and current status of any organisation offering assistance.
Going further
This news item is part of a broader topic, which our page South Africa: personal data, romance scams and identity theft covers in detail.
Read the page: South Africa: personal data, romance scams and identity theft